Change

View Change

Steps:

  1. Navigate to the left bar.
  2. Click the "Search" icon.
  3. Click the link of the change that you want view.

Create Change

Steps:

  1. Navigate to the left bar.
  2. Click the "+" icon.
  3. Click the “Create New Change” button.
  4. Enter the information:
    • Category: Category of the change. To add/edit the list, please refer to Add Category.
    • State: Non editable field. Default to new.
    • Created By: Non editable field. Auto populated to show the creator of the change.
    • Created On: Non editable field. Auto populated to show the datetime the change is created.
    • Impact: Impact level of the change. To add/edit the list, please refer to Add Impact.
    • Risk: Risk level of the change. To add/edit the list, please refer to Add Change Risk.
    • Approved By:: Change reviewer/approver.
    • Planned Release: Yes or No.
    • Assigned Group Name: Support team implementing this change.
    • Assigned User Name: Support personal implementing this change.
    • Short Desc: Change summary. Maximum 128 char is allowed.
    • Description: Details of the change.
    • Planned Start On: Change start time.
    • Planned End On: Change end time.
    • Downtime Start On:Application downtime start time.
    • Downtime End On: Application downtime end time.
    • Change Plan: Change instructions.
    • Blackout Plan: Rollback instructions.
    • Test Plan: Testing instructions.
    • Justification: Reasons of the change.
    • Affected Application List: List of active applications inherited from the DBaasNow LifeCycle Manager.
    • Affected CI List: List of active servers inherited from the DBaasNow LifeCycle Manager.
  5. Click the “Create” button to save.

Edit Change

Steps:

  1. Navigate to the left bar.
  2. Click the "Search" icon.
  3. Click the link of the change that you want to edit.
  4. Click the "Edit Change" button.
  5. Modify the information:
    • Category: Category of the change. To add/edit the list, please refer to Edit Category.
    • State: Non editable field. Showing the current status.
    • Created By: Non editable field. Auto populated to show the creator of the change.
    • Created On: Non editable field. Auto populated to show the datetime the change is created.
    • Impact: Impact level of the change. To add/edit the list, please refer to Edit Impact.
    • Risk: Risk level of the change. To add/edit the list, please refer to Edit Change Risk.
    • Approved By:: Change reviewer/approver.
    • Planned Release: Yes or No.
    • Assigned Group Name: Support team implementing this change.
    • Assigned User Name: Support personal implementing this change.
    • Short Desc: Change summary. Maximum 128 char is allowed.
    • Description: Details of the change.
    • Planned Start On: Change start time.
    • Planned End On: Change end time.
    • Downtime Start On:Application downtime start time.
    • Downtime End On: Application downtime end time.
    • Change Plan: Change instructions.
    • Blackout Plan: Rollback instructions.
    • Test Plan: Testing instructions.
    • Justification: Reasons of the change.
    • Affected Application List: List of active applications inherited from the DBaasNow LifeCycle Manager.
    • Affected CI List: List of active servers inherited from the DBaasNow LifeCycle Manager.
  6. Click the “Apply Changes” button to save.

Approve Change

Steps:

  1. Navigate to the left bar.
  2. Click the "Search" icon.
  3. Click the link of the change that you want to edit.
  4. Click the "Edit Change" button.
  5. Click the "Approve" button. The change will be updated to “Pending Deployment” status.

Create Task

Steps:

  1. Navigate to the left bar.
  2. Click the "Search" icon.
  3. Click the link of the change that you want to edit.
  4. Click the "Add Task" button.
  5. Enter the information:
    • Description: Specify the task required.
    • Assigned Group Name: Support group that owns the task.
    • Assigned User Name: Support personal who owns the task.
  6. Click the “Create” button to save.

Update Change Schedule

Steps:

  1. Navigate to the left bar.
  2. Click the "Search" icon.
  3. Click the link of the change that you want to edit.
  4. Click the "Update Change Schedule" button.
  5. Enter the information:
    • Planned Start On: Non editable field. Change start time.
    • Planned End On: Non editable field. Change end time.
    • Actual Start On: The actual time the change starts.
    • Actual End On: The actual time the change ends.
    • Planned Start On: Change start time.
    • Planned End On: Change end time.
  6. Click the “Create” button to save.

Close Change

Steps:

  1. Navigate to the left bar.
  2. Click the "Search" icon.
  3. Click the link of the change that you want to edit.
  4. Click the "Close Change" button.
  5. Enter the information:
    • State: Close Skipped – Cancel a change before a change starts; Closed Incomplete – Close a change without full implementation; Closed Successfully – Close a change with full implementation.
    • Close Note: Note closing the change.
    • Closed By: Non editable field. Auto populated to show the user closing the change.
    • Closed On: Non editable field. Auto populated to show the datetime the change is closed.
  6. Click the “Apply Changes” button to close the change.