Service Manager

Service Manager is strategically built to enhance the process of a business with a plan to analyze, secure, build, implement and operate with continuous improvement in a customer-focused, quality-driven, and economical way. It simplifies and automates the ITIL change process while offering this capability to all our customers regardless of the business scale. It consists of:

• Event Management - CI's and services are monitored 24/7, categorized and prioritized for you to take appropriate actions.
• Incident Management - incident will be created to notify an IT service desk as soon as unexpected event happens.
• Problem Management - Analyze the problem of an associated incident and provide a solution. Also, identify how to mitigate these incidents in the future.
• Change Release Management - Plan, schedule and control the movement of solution release with impact analysis by testing in test, quality, and performance environments followed by the production deployment of the change release with a plan of rollback process.
• Configuration Management (CMDB) - Bring governance of all components across database services in your infrastructure.

Service Manager is a flexible tool to handle business needs. Please complete the data setup before start using Event, Incident, Problem and Change Management module.