User Management

Create User

Steps:

  1. Navigate to the "Admin" tab.
  2. Select the "User Management" option.
  3. Click the “Add New User” button.
  4. Enter the following information:
    • Full Name: Name of the user.
    • Title: User’s title.
    • User Name: User’s email address. Must be unique in Service Manager.
    • User Role:
      • Admin – administrator, can change and read all pages.
      • Developer – Can change and read all pages, except Admin pages.
      • Read-Only – have read access to all pages.
    • Support Group: List of all active support. Each user can only assign to 1 support group.
    • Time Zone: The date time on the page will be shown as per user preferred time zone.
    • User Password: Password used to login to Service Manager.
    • Active: Only active user can login to Service Manager portal. Change to de-active to delete the user. De-active will only take effect until users next login.
  5. Click the "Create" button.

Edit User

Steps:

  1. Navigate to the "Admin" tab.
  2. Select the "User Management" option.
  3. Click the “Edit” button for the user you want to edit.
  4. Update the information as needed:
    • Full Name: Name of the user.
    • Title: User’s title.
    • User Name: User’s email address. Must be unique in Service Manager.
    • User Role:
      • Admin – administrator, can change and read all pages.
      • Developer – Can change and read all pages, except Admin pages.
      • Read-Only – have read access to all pages.
    • Support Group: List of all active support. Each user can only assign to 1 support group.
    • Time Zone: The date time on the page will be shown as per user preferred time zone.
    • User Password: Password used to login to Service Manager.
    • Active: Only active user can login to Service Manager portal. Change to de-active to delete the user. De-active will only take effect until users next login.
  5. Click the "Apply Changes" button.